Terms and Conditions

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Your use of this website is subject to the following terms and conditions, which you are deemed to accept each time you use the website:

Lost in Translation Limited is a Limited Company incorporated in England (Company No 6597207) and registered at: Braemar House, 124 Windsor Road, Maidenhead, Berkshire SL6 2DW, England. Tel: +44 (0)1628 672623 Fax: +44 (0)1628 580043 The sole Director of the company is Margaret Skinner.

Lost in Translation Limited offers English Business Communication Services. All communications will be conducted in English.

The information provided on our website is for guidance only and, although every effort has been made to ensure accuracy, we do not accept liability for misinterpretation of services offered. Our liability is restricted to service provisions specifically offered to any client in a durable medium (email, fax or letter) as a result of an enquiry for any of our services.

For the convenience of our clients, the Lost in Translation Limited website has been made available in Russian but this is for assistance only and we do not accept liability for any inaccuracies in translation or misinterpretation of services offered.

Our Terms and Conditions are only available in English and any disputes between Lost in Translation Limited and the client - arising out of the use of this website or any agreement resulting from use of this website - are to be governed by and held under the exclusive jurisdiction of English Law.

Lost in Translation Limited cannot be held liable for communication problems caused by personal firewalls, spam filtering systems or your inability to open attached email documents.

Lost in Translation Limited accepts no liability for the consequences of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention or natural disasters.

Enquiries

We aim to acknowledge all enquiries on the day of receipt and provide a detailed written response to our clients within a timescale, which conforms to their specific requirements. We cannot however be held liable for delays in response, which are beyond our control.

Pricing

Prices are dependant on the level of service selected by the client and, as each service
is personally tailored to the individual requirements of the client, it is always necessary to request a quotation.

The basic process for the short-timescale Business English Correction Service is as follows:

• the client contacts Lost in Translation Limited with full details of the service they are interested in, full contact details and the timescale required for the work to be completed
• an acknowledgement of receipt of the enquiry is sent to the prospective client
• a detailed quotation is sent to the client (if further information or discussion is required prior to issuing a quotation, Lost in Translation Limited will contact the client)
• the client confirms acceptance of the quotation in writing (if no further communication is received, it will be assumed that the client does not wish to pursue the quotation)
• the client advises method of payment (bank transfer, cheque drawn on UK bank, credit/debit card) and makes arrangements for this (see ‘Payments’ below)
• the service is then provided within the timescale specified by the client

All other services - and related payment terms - will be negotiated and agreed with the client on an individual basis.

Payment Method

All invoices must be settled in UK £ (pound) Sterling. We accept payments by bank transfer and cheques drawn on a UK bank.

Timescales for assignments

Lost in Translation Limited aims to provide prompt access to the experienced services of a native English speaker including - when urgently required and for relatively short texts or other urgent assignments - same-day processing.

Timescales must be notified by the client at the time of requesting a quotation and Lost in Translation Limited undertakes to confirm to the client at the time of submitting the quotation that the timescale can be adhered to.

We cannot however be held liable for delays, which are totally beyond our control.

Cancellation Policy

Service Level 1 (on the ‘Our Services’ page): the main purpose of this service is to provide quick and convenient consultancy access to a native English speaker so most work has to be completed within short timescales specified by the client (0-7 days). However, although payment will be requested at the time of acceptance of the quotation, cancellations will be accepted with a full refund provided that no substantial work has been completed. If a reasonable percentage of the work has already been completed, Lost in Translation Limited will produce evidence of this to the client but will be prepared to negotiate a pro rata cancellation fee, which will be deducted from any refund. If work has been requested, paid for and completed within the requested timescale, it cannot be cancelled.

Service Levels 2, 3 & 4 (on the ‘Our Services’ page): each service within these categories will be agreed individually with the client along with a clear cancellation policy, which satisfies both parties. The cancellation policy must be accepted in writing by both the client and Lost in Translation Limited before any work commences.

Refund Policy

All work will be carried out by Lost in Translation Limited with integrity and attention to detail, providing the highest possible level of service to the client. As in every aspect of life, however, things can occasionally go wrong. If this were to occur, we undertake to do our utmost to rectify the situation. If, having discussed your areas of dissatisfaction with us and given us the opportunity to rectify the matter, you are still not satisfied, we undertake to refund any monies paid to us for that particular service (if relevant, after deduction of monies paid to external establishments for services specifically requested in your initial brief, eg non-refundable deposits on meeting rooms) provided that following conditions were originally met:

if the client notified a time limit for completion of work at the time of requesting a quotation and Lost in Translation Limited agreed to this time limit when submitting the quotation, Lost in Translation Limited agrees to be bound to meeting the deadline, provided that the client accepts the quotation for the work in writing within the following timescales:

Work to be completed on same working day – written acceptance within 1 hour
Work to be completed within 24 hours – written acceptance within 2 hours
Work to be completed within 2-7 days – written acceptance within 24 hours
Work to be completed after 7 days – timescale for written acceptance to be agreed in writing prior to commencement of work

If the above conditions were met and Lost in Translation Limited did not provide the service in the required timescale, a full refund will be given.

Interruptions and omissions in Service

Whilst we try to ensure that the standard of this website remains high and to maintain the continuity of it, the internet is not an inherently stable medium and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability arising from any such errors, omissions, interruptions of service or delays or any ongoing obligation or responsibility to operate this website (or any particular part of it) or to provide the services offered on this website.

We reserve the right to vary the specification of this site from time to time without notice and amend our terms and conditions if considered necessary for legal, technical or commercial reasons. You are advised to check for any changes.